Frequently Asked Questions
1. Where is Furniture Ripple located?
Furniture Ripple is a U.S.-based company, operated by MOKBiz LLC (Charter Number: LC014369899). Our office is located at 1303 Swift St Suite L, North Kansas City, MO 64116, United States.
2. Do you ship outside the United States?
Currently, we only ship within the United States.
3. How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes 3–5 business days, depending on your location. You will receive a tracking number as soon as your order ships.
4. How can I track my order?
Once your order has shipped, you will receive an email with your tracking number.
5. What is your return policy?
We offer a 30-day return policy.
- If the item is defective or incorrect, return shipping is free.
- For customer remorse (wrong item ordered or change of mind), the customer is responsible for return shipping costs.
6. How do I request a return or refund?
To start a return, please contact us at sales@furnitureripple.com .We will provide instructions and, if applicable, a prepaid return label.
7. What payment methods do you accept?
We accept all major credit cards, debit cards, and secure online payments through Shopify’s checkout system.
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Elo
- JCB
- Apple Pay
- Google Pay
- PayPal
- Shop Pay
- Union Pay
8. Is my personal information safe on your website?
Yes. Our website uses SSL encryption to protect your personal and payment information. We never share or sell customer data.
9. How can I contact customer service?
You can reach us via:
Email: sales@furnitureripple.com
Phone: +1 866-582-1891
Address: 1303 Swift St Suite L, North Kansas City, MO 64116, United States
Customer service is available Monday to Saturday, 9:00 AM – 5:00 PM (CST).