Refunds & Exchanges

At Furniture Ripple, we strive to ensure your satisfaction with every purchase. If you’re not completely satisfied with your order, please review our Refunds & Exchanges Policy below.

Refund Policy

Eligibility for Refunds

  • Refund requests must be made within 30 days of receiving your order.
  • To qualify for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.

Non-Refundable Items

  • Gift cards and items marked as final sale are non-refundable.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error may only qualify for a partial refund at our discretion.

Refund Process

  • To initiate a refund, please contact us via the Contact Us page with your order details and reason for the return.
  • Once we receive your returned item and inspect it, we will notify you of the status of your refund.
  • Approved refunds will be processed within 5-7 business days and automatically applied to your original method of payment.

Exchange Policy

Eligibility for Exchanges

  • If your item arrives damaged or defective, you may request an exchange within 30 days of receipt.
  • Exchanges are subject to product availability.

Exchange Process

  1. Contact us through the Contact Us page with details of the damaged or defective item.
  2. Provide photos or documentation to support your exchange request, if applicable.
  3. Once approved, we will ship a replacement item or issue store credit if a replacement is unavailable.

Return Shipping

  • Customers are responsible for return shipping costs, except in cases where the item is defective or incorrect due to our error.
  • For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for returned items. We cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions or need assistance with your refund or exchange, please reach out to us through the Contact Us page. Our dedicated customer service team is here to help.

Thank you for choosing Furniture Ripple. Your satisfaction is our top priority!